Send Service or Warranty Inquiry

Submit an email inquiry or call us at: 708-460-4100

Limited Warranty:

Darvin Furniture at its sole option will either repair the defective piece in the home, the company shop, or return the product to the manufacturer for repair or replacement. No repairs, exchanges, or returns will be authorized without an in home inspection.

Limited Warranty Exclusions:

• Wear of upholstery or leather fabrics.
• Fading from exposure to sunlight on fabric, leather, or wood
• Any damage not reported within 48 hours of delivery.
• Merchandise used commercially.
• Seat cushions and pillows that soften and wrinkle from normal use.
• Natural variations in wood color, grains, knotholes, or distressing.
• Natural color variations in marble, granite, or slate tops.
• Damage resulting from improper care, accident, negligence, or abuse.
• Floor Samples, Clearance Center, Tent Sale and Warehouse Sale merchandise or any other merchadise sold "as is".
• Clear coat lacquer finishes that are buffed by the by the manufacturer. The protective coat will exhibit luster swirls. This is not a defect.
• Pilling,shrinking, tearing or wrinkling of the fabric.
• Water damage to wood table tops.
• Damage from improper use of cleaning agents
• Matching of color on related pieces not ordered at the same time.
• Leather scars, brands, and natural grain variations.
• Mattresses with impressions of 1 1/2 inches or less.
• Damage from fire, water, and acts of nature.
• Merchandise moved from the orginial delivery address.

Please refer to the back of the Darvin sale's receipt for additional warranty terms and conditions.

This Darvin Furniture limited warranty is separate from and independent of any warranty issued by the manufacturer or extended protection plan purchased by the Customer.

Extended Protection Plan

Stainsafe Extended Protection Plan Information and Customer Service

Call Stainsafe toll free at 1-800-292-3777

Click here for Stainsafe Customer Service

Here are a few tips for keeping your upholstery looking clean and fresh:

Vacuuming

Weekly vacuuming or light brushing help remove soil and prevent the embedding of dirt or grime between fibers which can increase abrasion and wear.

Pillows and Loose Cushions

The life of cushions can be increased by periodic turning, and fluffing. On a weekly basis rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillows covers for separate cleaning even if they have zippers.

Direct Sunlight & Heat

Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights when ever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric, and possibly dry out and crack leather.

Newspaper Ink

Do not leave newspapers on furniture. The ink from the newspaper will rub into the fabric or leather.

Pilling

Pilling is not a defect but a normal occurance when a fabric sheds excess fiber. Using a fabric shaver will remove the unwanted pills.

Cleaning

For any type of cleaning we recommend that a professional upholstery cleaner be contacted.

Spills

spills do occur, attend to them quickly, blotting the stain rather than rubbing.

Test Clean

Never use hash cleaners, chemicals or saddle soaps as they may damage the fabric or leather. It is always a good idea to test clean a fabric for discoloration on a hidden area.

Fabric Type

To succcessfully clean a fabric it is important to determine the type of fabric and recommended cleaning code.

Cleaning Codes

W - Use water-based cleaning agent or foam.

S - Use mild, water-free dry cleaning agent.

WS - Either water-based cleaning agent, a dry cleaning solvent or a foam type cleaner may be used.

X - Do not use foam or liquid cleaner of any type. Vacuum or brush lightly to remove soil.

Here are a few tips for keeping your leather upholstery clean and fresh.

Vacuuming

Keep leather dust free by weekly vacuuming and dusting.

Pillows and Loose Cushions

The life of cushions can be increased by periodic turning, and fluffing. On a weekly basis rotate, flip, and fluff all cushions and pillows to keep the filling materials evenly distributed and allow for even wear. Never remove cushions or pillows covers for separate cleaning even if they have zippers.

Direct Sunlight & Heat

Direct and prolonged exposure to the sun will cause any material to fade or discolor. Keep furniture away from windows or skylights when ever possible. Make sure furniture is not placed near a heat vent. Direct heat may damage fabric, and possibly dry out and crack leather.

Newspaper Ink

Do not leave newspapers on furniture. The ink from the newspaper will rub into the fabric or leather.

Cleaning

For any type of cleaning we recommend that a professional upholstery cleaner be contacted.

Spills

If spills do occur, attend to them quickly, blotting the stain rather than rubbing.

Test Clean

Never use hash cleaners, chemicals or saddle soaps as they may damage the fabric or leather. It is always a good idea to test clean leather for discoloration on a hidden area.

Leather Type

To succcessfully clean leather it is important to determine the type of leather and recommended cleaning process. Each leather type has its own care and cleaning specifications.

Pure Aniline Dye: Aniline dyed leather has varied shades for a natural look. All natural markings such as bites, scars and grain variations show. They are soft to the touch and have a natural feel and a low resistance to fading.

Protected Leather: Protected leathers have a more consistent color and show less less natural markings. They are easier to clean and are available in a wide variety of colors. They also have a higher resistance to fading.

Nubuck: These leathers show shade variations due the aniline dyes. Nubuck leather also show natural markings such as bites, scars and grain variations. The grain is also buffed to give the feel of fabric. Nubuck is harder to clean oil-based stains and has a low resistance to fading.

Here are a few tips that will keep your furniture looking great for years.

Temperature and Humidity

Each piece of furniture responds differently to the changes in temperature and humidity in your home. Wood expands and contracts. Expansion at the joints and seams will return to its orginial shape and size as the seasons change.

Direct Sunlight

Keep furniture out of direct sunlight to avoid fading and bleeching of the wood.

Chemicals

Do not set synthetics or rubber products on the wood finish as chemicals may damage the finish.

Newspapers

Do not leave newspapers or magazines on wood because the ink will can bleed into the finish and into the wood.

Drawer Glides

Treat drawer glides with petroleum jelly or candle wax for smooth operation.

Scratches

Use felt protectors on the bottom of accessories and lamps to avoid scratches. Protective place mats and table pads will also help protect the finish on your furniture.

Spills

All spills should be wiped off as soon as possible to reduce the chance of staining or leaving a ring or spot in the finish.

Table Leaves

Table leaves should always be stored flat. Always open and close a table with two people in order to avoid damage to the table legs.

Beds

Never more a bed while it is set-up. Always remove the bedding and disconnect the side rails to avoid structural damage.

Chairs

Avoid leaning chairs back on two legs - to protect structural integrity and your personal safety.

Adjustments

Periodically adjust levelers and door hinges to ensure smooth operation or doors and drawers.

Expectations and Characteristics

All wood has natural characteristics such as knots, pits, sap pockets, small scratches, and grain and color variations. These nature features are not defects; they are nature's signature that can be found on all wood solids and veneers. Some wood finishes have random distressing that are applied and are also not considered defects. This technique adds a distinctive heirloom appearance to the finish. Ask your Sales Consultant if your furniture has this feature.